Do you deliver to my area?
We deliver to most UK postcodes please see attached a schedule of the areas we deliver to. If the postcode isn’t listed, please enquire for information on either collection or alternative delivery options. Dowload delivery postcodes PDF.What is the cost of delivery?
Delivery is FREE if your postcode is listed on the schedule. Download delivery postcodes PDF Our system may not allow your order to be completed online if your postcode isn’t on the schedule.What happens when I have completed my online order and payment?
Dependant on the product but here are some specific procedures.- Timber garages, timber pods and field shelters are all built to order and subject to an approx. eight week lead time following receipt of payment.
- Email notification will be issued upon completion of your online order.
- Our production department will be able to update you on the progress of your order if you need further reassurance. Please email info@theyorkshiretimbercompany.co.uk.
- Timber sheds may be available for next day delivery through our UK Logistic Partner.
- Email confirmation will be received on completion of the online ordering process.
- Further email will be received advising on a delivery date.
How will my goods arrive?
The delivery method will vary, dependant on the product you have chosen.- Timber garages, carriage houses, timber pods and field shelters will all arrive on a 18t rigid vehicle with Hiab crane offload.
- Pergolas will arrive on a flatbed or Luton type vehicle typically 3.5t gross weight.
- Treated sheds will arrive on our UK pallet service and will typically be 1.2m x 1.2m x 2m high; weight around 400kgs. These will be offloaded via tail lift and then a pallet truck will be used to manoeuvre to your boundary.
- Our delivery teams are precluded from anything other than offloading as our insurance does not cover any other activities.
- Our vehicles will be a maximum of 18t and should be no larger than a refuge collection lorry.
- Use as a guide for access restrictions.
Can we pay for installation?
Currently we are only able to offer self-assembly arrangements for the domestic garden sheds and workshop. Other products such as timber pods come as a competed structure and will be offloaded where safe to do so. Our insurance covers for offloading on suitable tarmac or hardstanding roadways and yards. The vehicles will not travel across any paddocks, fields, or unmade ground.Can I choose a specific day for delivery?
Once you have completed your online order, products with longer lead times will be delivered at a time to suit the customer (Monday – Friday 8am – 4.30pm). Out of hours delivery will be subject to a surcharge. Domestic sheds can have deliveries scheduled to suit the customer but may be subject to a surcharge, please contact info@theyorkshiretimbercompany.co.uk once your online order has been completed. Our sales team will assist with most reasonable requests.What happens if I have missing or damaged components?
Please contact a member of our team on info@theyorkshiretimbercompany.co.uk explaining the issue, and the missing or damaged component will be sent to your order address within 48hrs Some items may take longer if they are out of stock. Our team may ask you to send an image of the damaged item.What happens if my assembly instructions are missing?
To save vital natural resources and to protect our planet for future generations, The Yorkshire Timber Company's instructions are only available in an electronic format. You can download your installation instructions here. If your product is a completed structure, there will be no assembly instructions. Please visit the product page and click on the documentation tab for full delivery details of how your product will arrive and be offloaded.How do I make a product enquiry?
All of our products are listed on our website, but if its not there, please drop us an email on info@theyorkshiretimbercompany.co.uk and one of the team will assist you with your enquiry.What specialist knowledge, skill, tools, and equipment will I require?
Our completed buildings require no tools and arrive 100% complete and positioned and ready to use, e.g. once our timber pods are offloaded, all that is left is a quick commissioning exercise with your qualified electrician and your pod is ready to enjoy. If you are self-installing one of our DIY garden sheds and have basic DIY skills, you have all the skills needed to complete a safe and efficient installation. Tools required- Battery operated drill and screwdriver bits.
- Hammer
- Hand saw
- Small plastic pot to keeps the screws and fixings from getting lost.
- Small set of 5 rung steps for installing the roofing felt
