Email: info@theyorkshiretimbercompany.co.uk

FREE DELIVERY ON ALL PRODUCTS*

FAQs

Dependant on the product but here are some specific procedures.
  • Timber garages, timber pods and field shelters are all built to order and subject to an approx. eight week lead time following receipt of payment.
  • Email notification will be issued upon completion of your online order.
  • Our production department will be able to update you on the progress of your order if you need further reassurance. Please email info@theyorkshiretimbercompany.co.uk.
  • Timber sheds may be available for next day delivery through our UK Logistic Partner.
  • Email confirmation will be received on completion of the online ordering process.
  • Further email will be received advising on a delivery date.
To save vital natural resources and to protect our planet for future generations, The Yorkshire Timber Company's instructions are only available in an electronic format. You can download your installation instructions here. If your product is a completed structure, there will be no assembly instructions. Please visit the product page and click on the documentation tab for full delivery details of how your product will arrive and be offloaded.
If you have had a change of heart and no longer want the product prior to delivery, you can cancel free of charge at any time up to the dispatch of the goods. Email info@theyorkshiretimbercompany.co.uk.
We only select and use the very best chemical that have the smallest risk of harm to animals and the environment. All the chemicals are sourced from the SIKA Group of companies, who adhere to all environmental regulations.
Once you have completed your online order, products with longer lead times will be delivered at a time to suit the customer (Monday – Friday 8am – 4.30pm). Out of hours delivery will be subject to a surcharge. Domestic sheds can have deliveries scheduled to suit the customer but may be subject to a surcharge, please contact info@theyorkshiretimbercompany.co.uk once your online order has been completed. Our sales team will assist with most reasonable requests.
Delivery is FREE if your postcode is listed on the schedule. Download delivery postcodes PDF Our system may not allow your order to be completed online if your postcode isn’t on the schedule.
We deliver to most UK postcodes please see attached a schedule of the areas we deliver to. If the postcode isn’t listed, please enquire for information on either collection or alternative delivery options. Dowload delivery postcodes PDF.
Yes, we work with Portman Finance, so you can spread the cost of your timber pod over one to six years. See our finance page for more information.
We are members of both:
  • Forestry Stewardship Council - FSC
  • Programme for the Endorsement of Forest Certification - PEFC 
Both are synonymous with the responsible sourcing or timber and timber products throughout the world. As fully accredited members of both FSC and PEFC, you can have total confidence that the goods we are providing for customers have full traceability with each timber structure having a 'chain of custody', which will allow the materials to be traced back to a particular section of the forest it was harvested from.
Our completed, buildings will always be subjected to our rigorous internal quality management prior to dispatch, and we encourage clients to visit our production facility to see their buildings during manufacture. In the very unlikely event you are not 100% happy with the quality of the garden shed, pergola or timber garage, we will be happy to collect FOC and refund all monies in line with the consumer credit regulations for the UK. To qualify for an FOC collection and full refund, the goods must be securely packaged on the delivery pallet and be safe to collect and transport. If you return them as they arrived, that’s all we ask. Our full returns policy can be found here.