Email: info@theyorkshiretimbercompany.co.uk

FREE DELIVERY ON ALL PRODUCTS*

FAQs

FAQ

Faqs
Yes, we work with Portman Finance, so you can spread the cost of your timber pod over one to six years. See our finance page for more information.
Please download our product guidance notes (PDF) for information about assembling and caring for your products.
It's always recommended to retreat your timbers annually with a recommend product from a well known brand. This protects and maintains the aesthetics of the structure. Annual treatment is essential for your warranty.
Our treatment regime is strictly monitored and varies from product to product and the species of timber we use in our manufacture, typically the process is: 1. Timbers are sawn and planed and cut to their exact length. 2. Timbers are then placed in the treatment tank / pressure vessel. A negative vacuum of -1Bar is drawn down, and once the level is reached, it is held at that negative pressure for 15 minutes. This helps to open the cells of the timber. 3. The tank is then flooded with the CX8 solution and the tank is brought up to a positive pressure of +10Bar, once achieved it's held at this level for 40 minutes. This forces the CX8 treatment solution into the sap wood of the product. Please note, we only treat the sapwood and not the heartwood as the heartwood never accepts CX8 any solution. 4. The tank is drained and the negative pressure or vacuum is undertaken for a second time to withdraw any excess CX8 solution, this is passed back to the tank and reused in the next treatment cycle. 5. The timber are then left undercover to drain and dry. 6. The dried solution is locked into the cell structure of the timber component and cannot be washed or weather out. How are pressure-treated timbers superior to dip-treated products? Dip-treated timbers are only coated superficially and adhere to only the surface of the timber they are in contact with. There is no vacuum or pressure cycles and it’s a quick in/out and dried. Very limited protection is achieved and no protection against long term rot or decay is achieved.
We utilise a chemical called SIKA CX8 for the protection against rot and decay. We also use a moldicide to inhibit the growth of air bourn mould and fungi that exists in our daily environment.
We only select and use the very best chemical that have the smallest risk of harm to animals and the environment. All the chemicals are sourced from the SIKA Group of companies, who adhere to all environmental regulations.
Our products are made of material from well-managed certified forests and other controlled sources.
All of our products are assembled here at our North Yorkshire sawmill.
You can have total confidence that our products have full traceability.  Each timber structure we produce has a 'chain of custody', which will allow the materials to be traced back to a particular section of the forest it was harvested from.
  • Failure to re-treat the external cladding boards to help prevent water ingress.
  • Failure to keep the timbers from direct contact with the ground.
Remember, pressure treatment prevents rot and decay, but can not 100% ensure the structure is waterproof, hence the requirement for annual treatment. Treatment on an annual basis ensures compliance with warranty restrictions, but has the added benefit of maintaining the aesthetic appeal of your newly purchased timber structure.
All goods come with a standard 12 months warranty, subject to fair use. All timbers receive a 10 year warranty against rot and decay (subject to annual treatment). We only utilise stainless steel fixings to secure our cladding boards to the internal framing. Download our standard warranty (PDF).
Timber pods Our timber pods require a minimum of a 100mm think reinforced concrete base to 25Nmm strength. A sturdy timber deck may also be used, but be mindful that timber in contact with the ground is subject to rot and decay. Timber garages and carriage houses A specialist sub-contractor can install this structure. 125mm thick RC slab on 150mm thick compacted stone sub-base. We always recommend the use of 150mu damp proof membrane under the slab. Field shelters No base required, and by their very nature, these are constructed on galvanised steel skids that are designed to be towed around fields and paddocks to ensure your animals are always in the driest spot. Sheds Always choose a sheltered location that has easy access to all four elevations for installation and maintenance. Examples of sub-bases we recommended:
  • Concrete
  • Flags
  • Block paving
  • Timber decks
Remember, it is not advisable to put timber in direct contact with the ground, as this will cause premature failure of even treated products. 10mm packers of either slate or a plastic shim will allow the timbers to drain, dry and breath. We can provide a suitable treated timber sub-base to aid the challenges of providing structural flat and level base for you to assemble your shed or workshop. Please email info@theyorkshiretimbercompany.co.uk if you would like to add this to your order.
Our completed, buildings will always be subjected to our rigorous internal quality management prior to dispatch, and we encourage clients to visit our production facility to see their buildings during manufacture. In the very unlikely event you are not 100% happy with the quality of the garden shed, pergola or timber garage, we will be happy to collect FOC and refund all monies in line with the consumer credit regulations for the UK. To qualify for an FOC collection and full refund, the goods must be securely packaged on the delivery pallet and be safe to collect and transport. If you return them as they arrived, that’s all we ask. Our full returns policy can be found here.
If you have had a change of heart and no longer want the product prior to delivery, you can cancel free of charge at any time up to the dispatch of the goods. Email info@theyorkshiretimbercompany.co.uk.
We only utilise approved and highly regulated payment systems that comply with all UK Banking Regulations, Anti money Laundering protocols and GDPR requirements. Our transactions host may change from time to time but the core requirements for our safe and secure online trade always remain consistent.
VAT is charged at the statutory rate and could be subject to change. Commercial VAT-rated business can reclaim this VAT if the building is being utilised as part of the businesses wider commercial operations.
Our completed buildings require no tools and arrive 100% complete and positioned and ready to use, e.g. once our timber pods are offloaded, all that is left is a quick commissioning exercise with your qualified electrician and your pod is ready to enjoy. If you are self-installing one of our DIY garden sheds and have basic DIY skills, you have all the skills needed to complete a safe and efficient installation. Tools required
  • Battery operated drill and screwdriver bits.
  • Hammer
  • Hand saw
  • Small plastic pot to keeps the screws and fixings from getting lost.
  • Small set of 5 rung steps for installing the roofing felt
Please ensure that any steps or ladders are footed on clean, dry level ground and that your work partner foots the ladder or steps while you are working at height. Do I need to buy any other items to complete my shed? Our self-assembly kits come with all of the parts need to complete the build. You will be required to safely dispose of the delivery pallet and any packing materials. Many customers use strip the pallets down and use to create shelving or storage solutions within the timber building.
All of our products are listed on our website, but if its not there, please drop us an email on info@theyorkshiretimbercompany.co.uk and one of the team will assist you with your enquiry.
To save vital natural resources and to protect our planet for future generations, The Yorkshire Timber Company's instructions are only available in an electronic format. You can download your installation instructions here. If your product is a completed structure, there will be no assembly instructions. Please visit the product page and click on the documentation tab for full delivery details of how your product will arrive and be offloaded.
Please contact a member of our team on info@theyorkshiretimbercompany.co.uk explaining the issue, and the missing or damaged component will be sent to your order address within 48hrs Some items may take longer if they are out of stock. Our team may ask you to send an image of the damaged item.
Once you have completed your online order, products with longer lead times will be delivered at a time to suit the customer (Monday – Friday 8am – 4.30pm). Out of hours delivery will be subject to a surcharge. Domestic sheds can have deliveries scheduled to suit the customer but may be subject to a surcharge, please contact info@theyorkshiretimbercompany.co.uk once your online order has been completed. Our sales team will assist with most reasonable requests.
Currently we are only able to offer self-assembly arrangements for the domestic garden sheds and workshop. Other products such as timber pods come as a competed structure and will be offloaded where safe to do so. Our insurance covers for offloading on suitable tarmac or hardstanding roadways and yards. The vehicles will not travel across any paddocks, fields, or unmade ground.
The delivery method will vary, dependant on the product you have chosen.
  • Timber garages, carriage houses, timber pods and field shelters will all arrive on a 18t rigid vehicle with Hiab crane offload.
  • Pergolas will arrive on a flatbed or Luton type vehicle typically 3.5t gross weight.
  • Treated sheds will arrive on our UK pallet service and will typically be 1.2m x 1.2m x 2m high; weight around 400kgs. These will be offloaded via tail lift and then a pallet truck will be used to manoeuvre to your boundary.
Please note, we can't leave on a highway or footpath unless your labour is present to immediately relocate on to your property. Can your delivery team assist with distribution of the delivered goods onto my property?
  • Our delivery teams are precluded from anything other than offloading as our insurance does not cover any other activities.
  • Our vehicles will be a maximum of 18t and should be no larger than a refuge collection lorry.
  • Use as a guide for access restrictions.
Dependant on the product but here are some specific procedures.
  • Timber garages, timber pods and field shelters are all built to order and subject to an approx. eight week lead time following receipt of payment.
  • Email notification will be issued upon completion of your online order.
  • Our production department will be able to update you on the progress of your order if you need further reassurance. Please email info@theyorkshiretimbercompany.co.uk.
  • Timber sheds may be available for next day delivery through our UK Logistic Partner.
  • Email confirmation will be received on completion of the online ordering process.
  • Further email will be received advising on a delivery date.
Delivery is FREE if your postcode is listed on the schedule. Download delivery postcodes PDF Our system may not allow your order to be completed online if your postcode isn’t on the schedule.
We deliver to most UK postcodes please see attached a schedule of the areas we deliver to. If the postcode isn’t listed, please enquire for information on either collection or alternative delivery options. Dowload delivery postcodes PDF.