Does my purchase include VAT?
VAT is charged at the statutory rate and could be subject to change. Commercial VAT-rated business can reclaim this VAT if the building is being utilised as part of the businesses wider commercial operations.How secure is your payment system for online transactions?
We only utilise approved and highly regulated payment systems that comply with all UK Banking Regulations, Anti money Laundering protocols and GDPR requirements. Our transactions host may change from time to time but the core requirements for our safe and secure online trade always remain consistent.Can I change my order once it’s been completed online?
If you have had a change of heart and no longer want the product prior to delivery, you can cancel free of charge at any time up to the dispatch of the goods. Email info@theyorkshiretimbercompany.co.uk.What happens if the goods do not match my expectations once they have arrived?
Our completed, buildings will always be subjected to our rigorous internal quality management prior to dispatch, and we encourage clients to visit our production facility to see their buildings during manufacture. In the very unlikely event you are not 100% happy with the quality of the garden shed, pergola or timber garage, we will be happy to collect FOC and refund all monies in line with the consumer credit regulations for the UK. To qualify for an FOC collection and full refund, the goods must be securely packaged on the delivery pallet and be safe to collect and transport. If you return them as they arrived, that’s all we ask. Our full returns policy can be found here.What type of base do I need?
Timber pods Our timber pods require a minimum of a 100mm think reinforced concrete base to 25Nmm strength. A sturdy timber deck may also be used, but be mindful that timber in contact with the ground is subject to rot and decay. Timber garages and carriage houses A specialist sub-contractor can install this structure. 125mm thick RC slab on 150mm thick compacted stone sub-base. We always recommend the use of 150mu damp proof membrane under the slab. Field shelters No base required, and by their very nature, these are constructed on galvanised steel skids that are designed to be towed around fields and paddocks to ensure your animals are always in the driest spot. Sheds Always choose a sheltered location that has easy access to all four elevations for installation and maintenance. Examples of sub-bases we recommended:- Concrete
- Flags
- Block paving
- Timber decks
What warranty will I receive with my purchase?
All goods come with a standard 12 months warranty, subject to fair use. All timbers receive a 10 year warranty against rot and decay (subject to annual treatment). We only utilise stainless steel fixings to secure our cladding boards to the internal framing. Download our standard warranty (PDF).What can affect my warranty?
- Failure to re-treat the external cladding boards to help prevent water ingress.
- Failure to keep the timbers from direct contact with the ground.
How can I be sure my purchase wont be harming the environment?
Our products are made of material from well-managed certified forests and other controlled sources.
All of our products are assembled here at our North Yorkshire sawmill.
You can have total confidence that our products have full traceability. Each timber structure we produce has a 'chain of custody', which will allow the materials to be traced back to a particular section of the forest it was harvested from.
